Refund policy

🔄 Return & Refund Policy

At Eleen, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

📦 Returns

• We accept returns within 7 days of delivery.

• Items must be unused, unworn, unwashed, and in their original packaging with tags intact.

• Sale or discounted items are not eligible for return unless damaged or incorrect.

❌ Non-Returnable Items

• Items damaged due to customer misuse

• Products without original packaging or tags

• Clearance or sale items (unless defective)

🔁 Exchanges

• Exchanges are available for size or defective items, subject to stock availability.

• Customers must contact us before sending any item back.

💰 Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection.

• Approved refunds will be processed within 5–7 business days.

• Refunds are issued via the original payment method or store credit, depending on the order type.

• Cash on Delivery (COD) orders may be refunded via bank transfer or store credit.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• Shipping charges are non-refundable.

⚠️ Damaged or Incorrect Items

• If you receive a damaged or wrong product, contact us within 48 hours of delivery with clear photos.

• We will arrange a replacement or refund after verification.

📞 Contact Us

For returns, refunds, or exchanges, please contact us before sending any item back:

Store Name: Eleen
Email: eleenstore29@gmail.com
Phone: +92 308 4792351
Address: DHA Phase 3, Lahore, Pakistan